HELP BAG Shop Terms and Conditions

In force from 11 October 2026. For Orders placed earlier we apply the Terms and Conditions in the version in force on the day of the Order.

1. Seller and contact

The helpbag.eu Shop is operated by HELP BAG Sp. z o.o., ul. Sadowa 12, 43-100 Tychy, Polska, entered in the register of entrepreneurs of the National Court Register (KRS) by the District Court Katowice-Wschód in Katowice, VIII Commercial Division of the KRS, under KRS number 0000992798, NIP 6462998881, REGON 523157283.

Contact: email hello@helpbag.eu, telephone +48 535 399 596 (Monday to Friday, 9:00-16:00 Polish time), address as above.

2. Definitions

• Consumer: a natural person buying for a purpose not directly related to their business or professional activity.
• Business Customer with Consumer Rights: a natural person concluding a contract directly related to their business activity, where it follows from the content of the contract that it does not have a professional character for them. They have the Consumer rights described in sections 8 and 9.
• Business Customer: a buyer who is neither a Consumer nor a Business Customer with Consumer Rights.
• Shop: the helpbag.eu website in all its language versions.
• Goods: an item sold in the Shop.
• Digital Content: downloadable files sold in the Shop.
• Order: your offer to purchase placed in the Shop.

3. Electronic services and account

1. In the Shop we enable the following free of charge: browsing the offer, placing an Order, maintaining an account, submitting a declaration of withdrawal from the contract, chatting, signing up for the newsletter and downloading the guide.
2. You need a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an email address. To open Digital Content you need a program for reading PDF files.
3. You must not supply content of an unlawful nature to the Shop.
4. Using the internet involves risks such as malware and messages impersonating shops (phishing). The cookies that the Shop stores on your device are described in the Privacy policy.
5. The contract for browsing the Shop, for chat and for placing an Order lasts from the start to the end of the given activity. You conclude the account contract on registration; you can terminate it at any time by asking for the account to be deleted at hello@helpbag.eu. We delete an account that has not been used for 12 months. We may delete the account of a person who supplies unlawful content, informing them of the reason by email. You can unsubscribe from the newsletter at any time by writing to hello@helpbag.eu.
6. Send a complaint concerning these services to hello@helpbag.eu. We will reply within 14 days.

4. Order and conclusion of the contract

1. You place an Order with or without an account: you add Goods to the cart, enter your details, choose delivery and payment, and then click the order button with an obligation to pay.
2. Until you click, you can check the summary and correct any data in the form.
3. We confirm receipt of the Order by email. This does not mean the conclusion of the contract. From this confirmation the Order binds you, but you can withdraw from it (section 8).
4. The contract is concluded when the email about the dispatch of the Goods is sent, and the contract for Digital Content when the email with the download link is sent. Until then we may refuse to accept the Order; in that case we promptly refund the entire payment.
5. The Order binds you for 30 days from payment, and for Goods on pre-order for 30 days from the dispatch date stated on the product page. If we do not dispatch the Goods in that time, we refund the entire payment.
6. We conclude the contract in the language of the Shop version you are using. We send the content of the Order by email, and if you have an account, you also see it in the account. You can save or print the Terms and Conditions from this page at any time.

5. Prices and payment

1. Prices include taxes, subject to section 6, paragraph 4. You see the total price including the delivery cost at checkout before placing the Order.
2. You pay in the currency selected in the Shop, using one of the methods shown at checkout.
3. You make an online payment when placing the Order. We wait 14 days from placing the Order for payment by bank transfer. We may cancel an Order that is not paid within that time.
4. Purchase in installments and deferred payment are offered by the provider under your contract with it, on its terms.

6. Delivery

1. We deliver to the countries you can select at checkout, by the methods and at the price given there.
2. You see the estimated delivery date at checkout. We deliver the Goods at the latest within 30 days of the conclusion of the contract.
3. If, for the delivery method at checkout, we stated that customs duty and taxes are included in the price, and the carrier demands them from you, write to us and we will pay them.
4. For the other delivery methods to an address outside the customs territory or the VAT area of the European Union, customs duty, import taxes and clearance fees are paid by the recipient under the regulations of the place of delivery. We do not know their amount in advance.
5. If the shipment is damaged, where possible draw up a damage report with the carrier and write to us.

7. Digital Content

1. We make Digital Content (PDF files) available through a download link in the email sent after payment. An account is not needed.
2. You may use the files for your own use. You must not distribute them.

8. Withdrawal from the contract

1. If you are a Consumer or a Business Customer with Consumer Rights, you can withdraw from the contract for Goods without giving a reason within 30 days from the day on which you, or a person indicated by you other than the carrier, took possession of the Goods, and in the case of several shipments from taking possession of the last one.
2. Submit the declaration of withdrawal using the "Withdraw from contract here" function in the Shop, by email to hello@helpbag.eu or by post to the address in section 1. You can use the model form from the annex, but you do not have to. It is enough to send the declaration before the deadline expires.
3. Send the Goods back no later than 14 days from the day of withdrawal, to the address we give in the email confirming receipt of the declaration. Do not send them back to the address in section 1. It is enough to dispatch the Goods before the deadline expires. You bear the direct cost of returning them.
4. We will refund payments within 14 days of receiving the declaration, using the same payment method, unless you agree to another, at no cost to you. If the chosen delivery was more expensive than the cheapest standard delivery offered in the Shop, we do not refund the excess. We may withhold the refund until we receive the Goods or proof that you have sent them back, whichever occurs first.
5. You are liable for any diminished value of the Goods resulting from handling them in a way beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
6. The right of withdrawal does not apply to items supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons (for example food, water, masks, dressings), if the packaging was opened after delivery.
7. You can withdraw from the contract for Digital Content within 14 days of its conclusion. You lose this right from the start of the download if, before the purchase, you give your consent to the Digital Content being supplied before the withdrawal period expires and acknowledge the loss of this right, and we confirm this in the email with the download link before you start the download.

9. Lack of conformity with the contract (complaints)

1. In relation to a Consumer and a Business Customer with Consumer Rights, we are liable for the conformity of the Goods and Digital Content with the contract under the rules laid down in the law.
2. Send a complaint to hello@helpbag.eu or by post to the address in section 1. Give the Order number and a description of the lack of conformity; a photo will speed up the matter.
3. We will reply by email within 14 days of receiving the complaint. If we need the Goods, we will tell you how to send them back; we cover the cost of sending them back.

10. Guarantee (limited)

1. The guarantor is HELP BAG Sp. z o.o., ul. Sadowa 12, 43-100 Tychy, Polska. The guarantee covers all Goods bought in the Shop. It does not cover Digital Content.
2. The guarantee lasts 24 months from delivery of the Goods and covers defects arising from causes inherent in the Goods. It does not cover wear resulting from normal use or damage arising after delivery from other causes.
3. Send the guarantee claim to hello@helpbag.eu with the Order number or proof of purchase and a description of the defect. We will reply within 14 days. If we need the Goods, we will tell you the place and way to deliver them; we cover the shipping cost both ways.
4. We choose repair, replacement with Goods free of defects, or a refund of the price after the Goods are returned. For a defect of a component of a set, this concerns that component: we repair it, replace it with a defect-free component of no worse parameters, or refund the price it had in the Shop on the day of purchase. If the component was not sold separately or none of these options is possible, we refund the price of the entire set after it is returned.
5. We will perform our obligations under the guarantee within 30 days of the Goods being delivered to us, and where delivery is not needed, of receiving the claim.
6. The guarantee gives you specific rights; depending on the country or state you may also have other rights.
7. If the Goods are not in conformity with the contract, you are entitled by law to remedies from the seller and at the seller's expense (section 9), and the guarantee does not affect those remedies.

11. Personal data

The rules for processing personal data and cookies are described in the Privacy policy.

12. Product reviews

Product reviews are currently neither collected nor published.

13. Business Customers

In relation to a Business Customer (does not apply to a Business Customer with Consumer Rights):

1. we exclude the statutory warranty for defects (rękojmia), also as regards section 10, paragraph 7; the guarantee from section 10 applies;
2. we are liable only for the actual loss suffered, not for loss of profit, up to the amount of the price of the Order; this does not apply to damage caused intentionally;
3. the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply;
4. we may agree a different payment term;
5. disputes are decided by the court competent for the Seller's registered office;
6. in case of discrepancies between the language versions of the Terms and Conditions, the Polish version prevails.

14. Law and disputes

1. Contracts are governed by Polish law. If you are a Consumer, this does not deprive you of the protection given to you by mandatory provisions of the law of the country of your habitual residence.
2. A Consumer may use out-of-court dispute resolution. Information and list of institutions: polubowne.uokik.gov.pl.

15. Changes to the Terms and Conditions

We may change the Terms and Conditions for a valid reason: a change in regulations, an authority's decision or a court judgment, a change in payment or delivery methods, a change in Shop features or improvement of security. A change does not apply to Orders placed before it takes effect.

Annex. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To HELP BAG Sp. z o.o., ul. Sadowa 12, 43-100 Tychy, Polska, hello@helpbag.eu:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.