Regulations

1 § GENERAL INFORMATION

  1. The Help Bag store available at the Internet address helpbag.eu is operated by: HELP BAG Sp. z o.o., 12 Sadowa St., 43-100 Tychy, Poland. NIP 6462998881. REGON 523157283. KRS 0000992798.
  2. These rules and regulations define: the rules for the use of the store, the rules for placing orders for products available in the store, the time and rules for processing orders, methods of delivery, terms and forms of payment, the customer's rights to cancel orders and withdraw from the contract, the terms of product warranty, the rules for filing and processing complaints.
  3. The store conducts retail sales through the website using means of remote communication on the basis of these Regulations.
  4. The seller, to the fullest extent permitted by law, shall not be liable for any disruptions including interruptions in the operation of the store caused by force majeure, unauthorized acts of third parties or incompatibility of the online store with the customer's technical infrastructure.
  5. The customer is obliged to refrain from any activity that could affect the proper functioning of the store, including, in particular, from any interference with the content of the store or its technical elements, including the provision of unlawful content. It is forbidden to use for purposes other than its purpose, including, in particular, sending spam, conducting any commercial, advertising, promotional activities, etc. on the store's website.
  6. The store makes every effort to ensure that the information presented on the website is consistent with reality. In case of technical errors or other unforeseen circumstances, the Store reserves the right to correct them, of which the customer will be informed immediately.
  7. Browsing the store's assortment does not require creating an account. Placing orders by the customer for products in the store's assortment is possible after creating an account in accordance with § 3 of the regulations or by providing the necessary personal and address data to enable the execution of the Order without creating an Account.
  8. The final (final) amount to be paid by the customer consists of the price for the product and the cost of delivery (including transportation, delivery and postal charges), which the customer is informed about on the store's pages during the ordering process, including at the time of expressing the will to be bound by the sales contract.

2 § CONTACT DETAILS

  1. The customer may contact the seller using the addresses specified in this paragraph.
  2. The address of the company's headquarters is 12 Sadowa St., 43-100 Tychy, Poland.
  3. Email address: hello@helpbag.eu

3 § CUSTOMER ACCOUNT

  1. To create an account in the store, fill out the registration form by providing the necessary data truthfully.
  2. The store has the right to delete the customer's account when the account raises reasonable doubts about the veracity and reliability of the data provided.
  3. Creating an account is free and is not a prerequisite for placing orders.
  4. The customer may also give separate consent to receive advertising and promotional materials from the Store, including a trade newsletter.
  5. Logging into the account is done by entering the login and password set in the registration form. The account owner should not share this data with third parties.
  6. The customer has the opportunity at any time, without giving any reason and without incurring any fees for this, to delete the account by sending the appropriate request to the seller via: contact form, email Or in writing to the company's registered address.

4 § DELIVERY AND PAYMENT METHODS

  1. The customer can use the following methods of delivery or pickup of the ordered product:
    a. Courier delivery.
    b. Courier delivery - foreign countries.
    c. Personal collection at the company's headquarters.
  2. The customer can use the following forms of payment:
    a. Electronic and card payment via Przelewy24, Klarna, Stripe platforms.
    b. Payment by bank transfer:

    Currency - PLN PLN:
    IBAN: PL 10 1050 1399 1000 0090 8186 1099
    CONSIGNEE: HELP BAG SPOLKA Z O O

    Currency - € EUR:
    IBAN: PL 66 1050 1070 1000 0090 8442 3053
    SWIFT/BIC: INGBPLPW
    CONSIGNEE: HELP BAG SPOLKA Z O O

  3. Detailed information, such as terms and conditions, on delivery methods and payment methods can be found on the official pages of the respective provider or platform. 

5 § ORDERS - TERMS AND IMPLEMENTATION

  1. Placing an order in the Help Bag store means that the customer has entered into a contract of purchase - sale of the ordered products with the store and has accepted the provisions of these regulations.
  2. Orders can be placed via the online store, telephone contact or filling out the contact form. Orders that cannot be confirmed may not be processed.
  3. By placing an order, the customer agrees to the processing of his personal data for the sole purpose of processing the order.
  4. The store reserves the right to change the prices of goods in the store, to introduce new goods for sale, to carry out and cancel promotional actions, or to make changes to them in accordance with the norms of the Civil Code and other laws, but such changes do not affect the rights of persons who have concluded contracts for the sale of goods offered by the store before the aforementioned changes were made, or the rights of persons entitled to take advantage of a given promotion, in accordance with its rules and during its duration.
  5. Each transaction will be confirmed by a VAT invoice (upon request) or receipt.
  6. Current product prices, costs, delivery methods and dates, and payment types are listed on the order form.
  7. The price listed next to the product does not include information about shipping costs. Shipping costs are added to the sum of the ordered products when choosing the delivery method of the order and are borne by the customer. Personal collection of the order by the customer is free of charge and possible only after prior contact with the seller. 
  8. Prices in the store are given by default in Polish zloty and are gross prices (including VAT). Prices in a currency other than the Polish zloty are calculated based on the current exchange rate. In accordance with Directive 2006/112/EC as amended, as of January 1, 2015, gross prices may vary depending on the customer's country of residence.
  9. The store reserves the right to cancel an order in case of obvious technical errors, including incorrect display of the price or availability of the product. In such a case, the customer will be informed immediately and given the opportunity to place the order again or cancel it.
  10. In the event of false or incomplete data, the store has the right to withdraw from the execution of the order notifying the customer, and shall not be liable for non-delivery or delay in delivery of the object of the order to the fullest extent permitted by law.
  11. The customer will be informed of changes in the status of the order by email to the email address provided in the registration form.
  12. If the customer chooses the prepayment method of payment, failure to receive payment on the account of the store or intermediary entities in the transaction (PayU or PayPal service) within 2 days after placing the order, will result in cancellation of the order. In this situation, the order can be placed again.
  13. If the store does not have the ordered product in stock or is unable to fulfill the customer's order for other reasons, the store will inform the customer by sending information to the email address provided during registration within 7 days, counting from the date of conclusion of the contract.
  14. If you order products with different delivery dates, the delivery date is the longest date given.
  15. If the goods are out of stock, the ordering party is informed of this fact and the associated extension of the order lead time. If the ordering party does not agree to the extension of the lead time, it can either cancel the order completely or cancel only the item that extends the lead time.
  16. If the payment for the item of the order, which could not be completed in whole or in part, was made in advance, the Store will refund the amount paid (or the difference) to the customer within 14 days from the date of sending the information.
  17. Orders placed can be canceled before they are shipped. The cancellation should be done via the contact form available on the order page or by telephone contact.
  18. The appearance of products or equipment may differ slightly from those shown in the photos (e.g., color shade or finish details), which does not affect their quality or functionality.
  19. In case of any concerns about the condition of the received or delivered parcel, the buyer should report it to the supplier and contact the seller immediately. Please also write a damage report with the courier delivering the shipment or select the complaint option on the parcel screen and follow the displayed instructions.

6 § RETURN - RIGHT OF WITHDRAWAL

  1. The customer has the right to return the goods purchased in the store without giving reasons within 30 days of receipt of the order by making a statement before the expiration of this period via customer account, traditional mail, or electronically by sending a statement of withdrawal from the contract concluded at a distance (download sample - pdf file) to the seller's e-mail address.
  2. If the Consumer sends a statement electronically, the Seller will immediately send the Consumer at the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
  3. Effects of withdrawal from the Agreement:
    a. In the case of withdrawal from the Agreement concluded remotely, the Agreement shall be considered not concluded.
    b. In the event of withdrawal from the Contract, the Seller shall return to the Consumer immediately, no later than within 30 days from the date of receipt of the Consumer's statement of withdrawal from the Contract, the payments made by the Consumer, except for the costs resulting from the method of delivery chosen by the Consumer.
    c. The Seller will refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him.
    d. The seller may withhold reimbursement until it receives the product back or until it is provided with proof of return, whichever event occurs first.
    e. The consumer should send the product back to the seller's address given in these terms and conditions immediately, no later than 14 days from the day on which he informed the seller about withdrawal from the contract. The deadline will be met if the customer sends back the product before the expiration of the 14-day period.
    f. The consumer shall bear the cost of returning the product.
    g. The Consumer shall be liable only for the diminished value of the Product resulting from the use of the Product in a manner other than necessary to ascertain the nature, characteristics and functioning of the Product.
  4. The right to withdraw from a contract concluded at a distance does not apply to the Consumer with respect to the Contract:
    a. in which the subject of performance is a non-refabricated item, manufactured to the Consumer's specifications or serving to meet his individualized needs,
    b. in which the object of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery,
    c. in which the subject of performance is a perishable item or has a short shelf life,
    d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service, that after the performance of the Seller will lose the right to withdraw from the Agreement,
    e. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the Contract,
    f. in which the subject of performance are things that, after delivery, due to their nature, become inseparable from other things.
  5. The right of return is available only to customers who are natural persons. The right of return does not apply to legal entities and persons engaged in business, if the product was purchased for the purpose of their professional activities.
  6. The customer has no right of withdrawal in cases of: A) goods brought specially to the customer's order. B) goods that are damaged. C) services with the characteristics specified by the customer in the order placed by him or closely related to his person.
  7. Any returns sent at the expense of HELP BAG Ltd. are not accepted unless other arrangements have been made in advance.

7 § WARRANTY AND COMPLAINT

  1. Goods available in the store are covered by the manufacturer's warranty or the store's own warranty. The warranty covers latent/material defects. The warranty does not cover damage to the product through misuse or natural wear and tear of the product. Products sold in the store are intended for consumer use.
  2. Products manufactured by HELP BAG Ltd. are covered by a 3-year manufacturer's warranty, which starts from the date of purchase.
  3. The basis for accepting a claim is proof of purchase of goods (fiscal receipt or VAT invoice).
  4. The Sales Contract covers new Products.
  5. The seller is obliged to provide the customer with an item free of defects.
  6. In case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
  7. The claim, together with the proof of purchase, must be submitted electronically or in writing to the company's registered address at the contact information provided in these terms and conditions before the warranty expires.
  8. When making a complaint, you must provide: the name of the ordering party, the order number and include a brief description of the defect, the circumstances (including the date) of its occurrence, as well as the customer's request in connection with the defect of the goods.
  9. The seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the customer's request was considered justified.
  10. In cases of justified complaints or returns meeting the above conditions, we guarantee to refund the amount due for defective goods by bank transfer to the account indicated by the purchaser or repair/replacement with a new product within 21 days.
  11. In the situation of a successful complaint or return, the customer is obliged to return the object of the order in whole or in part to the address of the store.
  12. Any shipments sent at the expense of HELP BAG Ltd. are not accepted unless other arrangements have been made in advance.
  13. Goods whose manufacturer is not HELP BAG Sp. z o.o. are covered by the warranties of the individual manufacturers of this equipment. The process of possible complaints is carried out through HELP BAG Sp. z o.o..

8 § PERSONAL DATA

  1. The administrator of Customers' personal data collected through the Online Store is the Seller.
  2. Customers' personal data collected by the administrator through the Online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees - also for marketing purposes.
  3. Recipients of personal data of Customers of the Online Store may be:
    a. In the case of a Customer who uses postal or courier delivery method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
    b. In the case of a Customer who uses an electronic or credit card payment method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
  4. The customer has the right to access the content of his data and to correct or delete it.
  5. Provision of personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary for the conclusion of the Sales Agreement results in the inability to conclude the agreement. 

9 § DISCLAIMER AND NATURE OF INFORMATION

  1. The information contained in the materials provided by HELP BAG® does not constitute medical advice and is for informational purposes only. Tips and recommendations are prepared with the utmost care, but their application depends on the individual circumstances of the user.
  2. The store is not responsible for disruptions due to technical reasons beyond the Seller's control, including incorrect display of prices, product descriptions or their availability. In case of such situations, the Store reserves the right to make corrections and inform the customer of the changes before processing the order.
  3. The HELP BAG® team is not responsible for any damage or loss resulting from the use of HELP BAG® products and all items included in the kit, including misapplication, lack of proper user skills or use under unsuitable conditions.

10 § FINAL PROVISIONS

  1. The Regulations shall come into force as of the date of publication on the Store's website.
  2. Information about changes to the Terms and Conditions will be sent to the Customer at the email address provided in the registration form.
  3. Amendments to the Regulations shall come into force 14 days after their publication. Amendments to the Regulations will be published on the Store's website. The store considers that the customer has accepted the changes to the Regulations if he has not terminated the contract by the end of this period.
  4. The seller reserves the right to make changes to the Terms and Conditions for important reasons, that is: changes in laws, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
  5. It is allowed to temporarily suspend the operation of the Store for the purpose of carrying out maintenance, development and modernization work.
  6. The Seller undertakes to protect personal data in accordance with the Law of May 10, 2018 on the Protection of Personal Data. In accordance with this law, the Buyer agrees to store and process such data for marketing and record-keeping purposes, for the Seller's use only. The Buyer has the right to inspect his data, to correct it and to request the discontinuation of its use.
  7. The Owner informs, and the Client acknowledges, that the use of the Internet may involve risks in the form of damage that the Client may incur as a result of threats occurring on the Internet, in particular hacking of the Client's computer system, interception of passwords by third parties, infection of the Client's computer system with viruses.
  8. To the fullest extent permitted by law, the Store is not responsible for the blocking by mail server administrators of the transmission of messages to the email address indicated by the Customer and for the deletion and blocking of email by software installed on the computer used by the Customer.
  9. Differences between the visualization of the product resulting from individual settings of the Customer's computer (color, proportions, etc.) and the actual appearance of the product cannot be the basis for a complaint. The Customer, in such a case, has the right to withdraw from the contract in accordance with the provisions of these Regulations.
  10. The seller will make every effort to ensure that the offer, description and parameters of the products listed on the store pages are up to date.
  11. It is forbidden to use any materials published on the store's website (including informational texts, photos and descriptions of goods) without written permission.
  12. Help Bag brand logo is a registered trademark and intellectual property. All rights reserved. In accordance with the provisions of Articles 122-5.2 and 3a, the Intellectual Property Code permits "copying or reproducing the contents of the site provided that the copied materials are used solely for personal use," and citing analysis and brief quotations, for example or illustration. Any reproduction or reproduction of part or all of the website without the permission of the author or his successors in title is illegal (Article 122-4). Reproduction or reproduction, by any technique or method, is an offense under Articles 335-2 et seq. of the Intellectual Property Code.
  13. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Law on Providing Electronic Services; Law on Consumer Rights, Law on Personal Data Protection.
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