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Effective date: March 17, 2026.
These Regulations set out the rules for the use of the online store HELP BAG,
placing orders, concluding sales contracts, making payments, delivery,
Returns, complaints and the rules for the provision of electronic services.
The seller and administrator of the online store is:
HELP BAG Ltd.
12 Sadowa St., 43-100 Tychy, Poland
NIP: 6462998881
REGON: 523157283
KRS: 0000992798
E-mail: hello@helpbag.eu
The terms used in the Regulations shall mean:
Through the Store, the Seller provides electronic services that enable, in particular:
Use of the Store requires a device with access to the Internet, a current web browser and an active e-mail address, if necessary to use the feature.
The Customer is obliged to use the Store in accordance with the law, good morals and in a manner that does not violate the rights of the Seller or third parties.
Creating an account in the Store is voluntary. The Customer may also place Orders without registration, if the Store provides such a possibility.
The customer is obliged to provide data that is true and up-to-date, and to properly secure account access data.
The Seller may block or delete the Customer's account in case of gross violation of the Terms and Conditions or use of the Store in an unlawful manner.
The prices of Goods quoted in the Store are gross prices, unless expressly indicated otherwise.
Delivery costs may be added to the price of the Goods, which are indicated to the Customer before placing the Order.
Available payment methods may include, in particular:
Current payment methods are indicated each time in the process of placing an Order.
Delivery of Goods is made to the address indicated by the Customer when placing the Order.
The available methods of delivery and the expected delivery time of the Order are presented in the Store before the conclusion of the contract.
In case of noticing damage to the shipment upon receipt, the Customer should, if possible, draw up a damage report with the carrier and contact the Seller.
The Consumer and the Entrepreneur on the rights of the Consumer have the right to withdraw from the contract concluded remotely without giving any reason within 14 days from the date of taking possession of the Goods.
To meet the deadline it is sufficient to send the statement of withdrawal before its expiration.
The statement of withdrawal can be sent to the e-mail address:
hello@helpbag.eu.
Returned Goods must be sent back immediately, no later than 14 days from the date of withdrawal from the contract.
The Customer shall bear the direct costs of returning the Goods, unless the Seller expressly informs the Customer of their assumption.
The Seller shall return the payments received no later than 14 days from the date of receipt of the statement of withdrawal from the contract, including the cost of the cheapest ordinary delivery method offered in the Store.
The right of withdrawal does not apply in cases indicated by law, in particular for Goods made to individual order or other services excluded by law.
The Seller shall be liable to the Consumer and the Entrepreneur on the rights of the Consumer for non-compliance of the Goods with the contract in accordance with applicable law.
Complaints can be submitted by e-mail to:
hello@helpbag.eu.
In the complaint, it is advisable to include your name, Order number, description of the problem and the expected way to resolve the complaint.
The Seller shall respond to the complaint within 14 days of receipt.
The complaint may also be based on the manufacturer's warranty, if provided, with the choice of the basis for the complaint being left to the customer.
The rules for the processing of personal data and the use of cookies are set out in the Privacy Policy available at:
https://helpbag.eu/privacy/.
If the Store provides newsletter sign-up, this service is voluntary and provided on the basis of the user's consent.
The user may withdraw consent and unsubscribe from the newsletter at any time by using the unsubscribe link available in the email or by contacting the Seller.
If the Store allows the publication of opinions, comments or other content, the Customer is obliged to post content that complies with the law and good morals.
It is forbidden to publish unlawful, vulgar content, violating the personal rights or rights of third parties.
The Seller shall exercise due diligence to ensure that the use of the Store is safe and uninterrupted.
The Seller is not responsible for interruptions in the operation of the Store caused by force majeure, failures on the part of technical service providers or the actions of third parties, as long as they are not responsible for them.
The provisions of the Regulations do not exclude or limit the rights of the Consumer or Entrepreneur on the rights of the Consumer under the mandatory provisions of law.
The consumer may use out-of-court ways to handle complaints and assert claims, including the assistance of municipal or district consumer ombudsmen and relevant consumer protection institutions.
More information is available on the Office of Competition and Consumer Protection's website.
The seller may change the Terms and Conditions for important reasons, in particular in the event of changes in the law, changes in the methods of payment or delivery, changes in the functionality of the Store or the need to clarify the provisions of the Terms and Conditions.
Changes do not affect the acquired rights of Customers before the new version of the Terms and Conditions came into force.
The current version of the Terms and Conditions is published on the Store's website.
In matters not regulated by the Regulations, the provisions of Polish law shall apply.
If any provision of the Regulations is found to be invalid, this does not affect the validity of the remaining provisions.
The regulations are effective as of March 17, 2026.
